Setup that will not cooperate, a channel that has gone missing, a billing question, or something you want to check before subscribing at all — all of it comes to the same inbox. Use the form or write to us directly; replies normally go out well inside a day.
One thing that genuinely speeds this up: tell us the device, the player app and what you have already tried. That usually turns a three-message exchange into a single reply.
Seven days a week
Weekends included
Usually a couple of hours
Longer overnight
Two pages answer most of what reaches this inbox, and they answer it immediately rather than tomorrow:
